Pension support that answers on WhatsApp instead of keeping pensioners on hold.

Systems & Integrations Zimbabwe WhatsApp Cloud API Python Webhooks

The challenge

Where NRZCPF started.

For NRZCPF pensioners, getting an answer about benefits meant calling a call centre and waiting. The channel they already use every day is WhatsApp, so the fund needed self-service support and notifications to live there, taking routine questions off the phone lines entirely. Delivered in partnership with Afrosoft Holdings.

NRZCPF WhatsApp Chatbot

What we built

The build, piece by piece.

A WhatsApp self-service chatbot

Pensioners get answers to routine queries conversationally, without waiting for an agent.

Proactive notifications

Updates reach pensioners on WhatsApp instead of relying on them to call in and ask.

A Python webhook backend

The WhatsApp Cloud API wired to the fund's services, turning chat messages into real answers.

Stack WhatsApp Cloud API Python Webhooks

The outcome

Live, and verifiable.

Delivered with Afrosoft Holdings Companion NRZCPF app on Google Play

Next case study Re-fresh Cleaning Services A cleaning company that takes its bookings where its customers already are: WhatsApp.

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What is veTech?

veTech is an AI-first software studio in Harare, Zimbabwe. We design, engineer, and ship web and mobile apps, intelligent chatbots, and payment-ready systems. Our work is store-approved, proven in production, and live in three countries.